[mattk0]

We have a user on our BES who wiped his device by entering 5 wrong passwords. Once the wipe completed, it asked for a new password but no matter what he enters, he gets the error : Invalid password, sequence was entered.

The policy on his device (through our BES) enforces 8+ characters and at least 1 number, but he was entering (or claiming he was) his name (8 characters) and 1 number or different numbers and it continued to give the same error. Any ideas?

[careyana]

I've seen this error when my users were being lazy and entering qqqq and a number and character.

[x14]

Check do seei if you have anything in IT policy for Forbidden Passwords.

[mattk0]

Hmmm, no forbidden passwords.

Apparrently, the user was just typing david123 or david234 or davidson1 and none of that worked, so I had him type blackberry0 and it worked fine. Not sure what the issue was.

Maybe it was just type to replace the user and press any key.