This is one of the major shortfalls of blackberrys, at least for now. You should be able to be in a contact view and click options and have an option to create an activity (call, appointment etc) with that contact. The activity would then have their info in it. The next step of this would be to have all of that info recorded into the contact's history so you can track all of your interactions (including e-mail) with that contact for reference later.
As stated above, you can't do it now but there are PIM/CRM solutions out there for bb and two new ones, Agendus and Pocket Informant, are planning BB versions for release "soon".
Good Luck,
John
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"World Champions. World F---ing Champions"...Chase Utley. As heard by my 6 and 8 year old sons.
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