[nick.l]

Hi all.. im nick n nice to meet you guys..im new in this forum and very frustated with my blackberry hopefully u guys can help me out. ok i just got my new blackberry unlocked 8100. the very first day i installed the software that came with it. version 4.2 and it worked

but then after that it does not want to connect anymore i tried to install the new software 4.5 and deleted the vendor but still had the same problem. then i tried to install the 4.2 software on my sis' computer hoping it would work but nope..same problem, it does not wanna connect haiyaa +=

can you guys help me out on this issue. i really want it to work and install some cool stuff but it does not seem as easy as i thought it would be

[juwaack68]

Wirelessly posted (My blond BlackBerry)

What do you mean by 'it didn't want to connect'? What were you trying to do that no longer worked? Email, internet, desktop manager....?

[nick.l]

im not even sure. either the USB cable or the desktop manager or what.

when the first time i plugged the USB cable to the computer. it was plug and play. and i did transfered 2 pictures to the phone. but the next day i was gonna install some themes and stuff. but it didnt recognize the phone.

[Hooked_on_BB's]

u might have to do this
How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ

[juwaack68]

Originally Posted by Hooked_on_BB's

u might have to do this
How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ

Hold up a minute there....

Does the device work for email and everything else, and just is not recognized by the computer?

[JamesDupree]

If it is, I have the same issue. :(

[003402]

I think what Juwaack is asking (if I may be so bold) is to provide us a bit more information so that we can help.

Is your BB working (sending/receiving email, internet access, etc)?

Is the problem you are having is your BB is not recognized when you plug the usb cable into it from the computer and the computer doesn't see it (either through the desktop manager software or through the windows device manager) ? Two very different problems with different solutions. One is a BB problem, the other potentially computer problem.

If its the usb cable deal, trying rebooting the computer and/or a different usb port on the computer.

[nick.l]

^yes. my bb is working fine..call is fine. sms is fine. internet is fine..everythings good

honestly i did try every USB port on my computer *there are 6 ports..4 in the back 2 in the front* and did not work. and same thing on my sis' computer.

[bavism]

Originally Posted by nick.l

^yes. my bb is working fine..call is fine. sms is fine. internet is fine..everythings good

honestly i did try every USB port on my computer *there are 6 ports..4 in the back 2 in the front* and did not work. and same thing on my sis' computer.

Since you mentioned earlier that you transferred two pictures, I'm going to take a stab at this and suspect you have some how disabled mass storage mode when it was previously turned on.

Go to Options and choose media card and confirm the following settings:

Media Card Support: On
Mass Storage Mode Support: On
Auto Enable Mass Storage Mode When Connected: Yes

After saving those changes connect your phone to a USB cable and see if that's what you are looking for.

[nick.l]

^thats for verion 4.2 or 4.5 desktop manager?

[bavism]

Originally Posted by nick.l

^thats for verion 4.2 or 4.5 desktop manager?

You enable mass storage mode on your phone.

[nick.l]

ok i did it. but still cant connect =( and i dont have media card.

heres the error message from the desktop manager


"A connection to the device could not be established. Please ensure that the device is properly connected to the cradle or USB cable, and that the cradle or USB cable is connected securely to your computer. Also ensure that the device has completed any startup operations. Then run the Application Loader Wizard again."

[cmjanus]

did you check the device manager in control panel of PC to make sure there are no driver conflicts? Does your PIN show at bottom of desktop manager? Do you have another USB cable to try?

[nick.l]

yes i checked everything. yea i noticed the PIN showed bunch of numbers the firs time i hooked it up. but after that nothing.. i did try 2 USB cables.. from the blackberry box and other one from my motorola phone...aaannddd nothing

[DriftinWRX]

Why is it that some computers will use the BB as a separate media storage card, and some have to use the desktop manager to load things to the phone?