[HungrySage]

Hi, I had an 8800, backed it up competely and sold it. Now I have an 8830 and tried restoring the things but only a little got restored. Major things like the Calendar and the Address Book wouldn't restore. I can't highlight it when i am trying to drag it to the blackberry in the advanced backup/restore section. I had a lot of things on it. I do know there is a blackberry to blackberry switch icon, but I didn't have both the phones at once so I couldn't do it. Can someone let me know how to restore those major applications or maybe even read the backup file? I mostly want the contacts back. Any way?

[holden]

Originally Posted by HungrySage

Hi, I had an 8800, backed it up competely and sold it. Now I have an 8830 and tried restoring the things but only a little got restored. Major things like the Calendar and the Address Book wouldn't restore. I can't highlight it when i am trying to drag it to the blackberry in the advanced backup/restore section. I had a lot of things on it. I do know there is a blackberry to blackberry switch icon, but I didn't have both the phones at once so I couldn't do it. Can someone let me know how to restore those major applications or maybe even read the backup file? I mostly want the contacts back. Any way?

Hi...

turn off the wireless sync on those specific items your trying to restore and you will be able to control them.

H.

[juwaack68]

Are you on a BES, by chance?

[jsconyers]

From the device go into Calendar > Menu Key > Options and verify Wireless Sync is off, do the same for the Address book and try again.

[HungrySage]

there is no wireless sync option in both the calendar and address book option menu

[holden]

Originally Posted by HungrySage

there is no wireless sync option in both the calendar and address book option menu

The other question was are you on BES or BIS. This will change the availability of the wireless sync showing. Please pull your battery and reboot the device and try to do a selective restore again.



How do you have you email setup?

Thx...

H.

[HungrySage]

my setup is not a BES. It has no e-mail on it. I also havent activated it yet to a carrier.

edit: I have tried to reset it but still that option wont appear.

[holden]

Originally Posted by HungrySage

my setup is not a BES. It has no e-mail on it. I also havent activated it yet to a carrier.

MMmmmmm.... Then I have to say, I don't know why it is giving you the gray arrow! ?? You should be able to control your ipd backup then.

Maby someone else can chime in then, I am at a loss - sorry...
It may be right in front of us.....

What version of DM are you using? 4.5?

Did you reboot the device and try it again?OK

[HungrySage]

4.3
edit: you know what, I'll come back to you after downloading 4.6. See if I could do it with that.

[holden]

Originally Posted by HungrySage

4.3

Try this link....

2nd Link

[holden]

Originally Posted by HungrySage

4.3
edit: you know what, I'll come back to you after downloading 4.6. See if I could do it with that.

Ok, but explore those articles I linked to. It could be the service books that are preventing us from restoring.
I don't think it's the DM version but you can try that...

H.

[HungrySage]

I don't even have the Desktop {sync} file in the service book. I just have WAP transport and WapBrowserConfig. That and there is no wireless sync option. My OS is4.2.2.176. I can't even download the latest OS because when I am on the Blackberry website, when choosing a product, it wont let me choose 8830, just other ones like 8330 and 8820 for example.

[holden]

Originally Posted by HungrySage

I don't even have the Desktop {sync} file in the service book. I just have WAP transport and WapBrowserConfig. That and there is no wireless sync option. My OS is4.2.2.176. I can't even download the latest OS because when I am on the Blackberry website, when choosing a product, it wont let me choose 8830, just other ones like 8330 and 8820 for example.

I would not upgrade the Os until the restore gets resolved. I don't think this is an OS issue. Are you using Vista or XP?

[HungrySage]

vista. I am just guessing it is an OS issue because I dont see a wireless sync option in the address books and calendar or a desktop {sync} option in the service book.

[holden]

Originally Posted by HungrySage

vista. I am just guessing it is an OS issue because I dont see a wireless sync option in the address books and calendar or a desktop {sync} option in the service book.

Do you have a PC with XP? I believe Vista is the whole issue.

[HungrySage]

apparently all my pcs are up to date to vista. Are you using vista or xp, and are you having the same problem too? You know a lot about this stuff if you don't have the same problem.

[holden]

Originally Posted by HungrySage

apparently all my pcs are up to date to vista. Are you using vista or xp, and are you having the same problem too? You know a lot about this stuff if you don't have the same problem.

I am on XP. We only have 2 workstations at work that we are testing Vista on. The rest of the workstations and laptops (14k) are on xp....

You can install DM on any XP and get through this ok.

H.

[HungrySage]

I installed XP on my computer. It didn't work. Took the backup file to my friends house with her XP and still cannot transfer it. How on earth do you guys see an option for wireless sync on your calendar and address book? and I also don't see it in the service books either. That's what the helps at blackberry.com say to do but I can't see either one! I really need those backed up files. What is going on?
BTW: I have activated it and do have e-mail, but not blackberry e-mail.

[holden]

Originally Posted by HungrySage

I installed XP on my computer. It didn't work. Took the backup file to my friends house with her XP and still cannot transfer it. How on earth do you guys see an option for wireless sync on your calendar and address book? and I also don't see it in the service books either. That's what the helps at blackberry.com say to do but I can't see either one! I really need those backed up files. What is going on?
BTW: I have activated it and do have e-mail, but not blackberry e-mail.

Hi,
Yes, if you do not have BES, the wireless sync will not show in Calendar or Address Book. I found this out helping another user a few days ago. (I work in an all BES environment) All is not wasted by you having a PC with XP. We just have to get through this bottleneck. When you said, "It didn't work" please help us out here. What is going on? You cannot get the arrow to show in BACKUP/ADVANCED ??
Here is the official KB article with the helps. (again) Review them and see if we missed something. I can call Rim tomorrow if I have time and perhaps they can shed some light on this. I am hoping for you that you can breath some life into your restore and capture your data off your .ipd file.

Also, remember that the Desktop Manager version may play into this issue as well. And, when you initially do a backup, XP will assign rights to the .ipd file. I am not sure if this is affecting your ability to manage the backup file as well.

Let us know how your doing....

H.

[holden]

Originally Posted by HungrySage

I installed XP on my computer.

Hi...

Here is another link to the BB KB. It sheds some more light on the ipd file backup.

H.