[tajammul]

When I delete emails in outlook, they do not get deleted from Blackberry device. When i delete emails in blackberry it does get deleted from the outlook.

Settings are as follows:-
Delete ON is set to mailbox and Handheld
Email Reconciliation is set to ON
on conflicts :- Mailbox Wins

[Dubdub]

Are you on BIS or BES. If you are on BIS, then email doesn't sync so therefore when you delete in Outlook, you still have to delete on the BB. This is how the BB works.

Most likely, the delete from the BB to your Outlook client occurs on the server side before mail hits your Outlook account. Is that the case?

[tajammul]

I am on the BES.

[jjmach]

do a Reconcile Now and check if that helps. Have you tried with a USB cable?

[tajammul]

Did a reconcile now. no progress. also tried the soft reset.

[kapoot5081]

Delete ON is set to mailbox and Handheld change to prompt and reconcile now

[takeshi]

Originally Posted by tajammul

When I delete emails in outlook, they do not get deleted from Blackberry device.

How are you deleting email in Outlook? If you quickly empty your Deleted Items or perform a hard delete in Outlook BES can't reconcile the deletion.

[tajammul]

Did this does not work

Delete ON is set to mailbox and Handheld change to prompt and reconcile now

Tried to synchronise with USB cable..........Still the same

[tajammul]

How does it work when we move emails from mailbox to personal folder. Does the handheld consider that email to be deleted or what?

[kapoot5081]

try send new service book(ask your bes admin) and reconcile.

[jjmach]

When an e-mail is moved out of the mailbox to a PST file, for the server is like you are deleting the e-mail. in must cases that is like doing a Shift+Delete (Hard Delete)

Regards

[tajammul]

Did all this
Deleted the service books, downloaded the service books. did a reconcile now
still not able to resolve the issue.
The emails that i delete in outlook are still sitting in the device

[tajammul]

Any update on this, how about wiping the handheld device

[jjmach]

Ask your BES admin to reset your EA password and do a EA.
Regards

[bloppy]

hello,

I have exactly the same problem on 2 BB in my 150 handled fleet.
The handled are configure like each other.

Did this can be link to the Exchange account ? I didn't have access to Exchange and cannot take a look by myself.

I continue my investigations and post if i found something.

[Knocka]

The items you delete must be in the Deleted Items folder in Outlook in order for them to synchronize. You cannot Shift-Delete (which bypasses the Deleted Items folder). You also cannot set Outlook to empty Deleted Items folder on Exit. I realize others suggested this, but the responses seemed unclear to me.

Follow these steps to test:

1. Delete an email that appears on both BB and in Outlook Inbox by hitting the delete key only in Outlook.
2. Confirm that it is in your Deleted Items Folder.
3. Synchronize with the Exchange Server.
4. If you have Outlook Web Access, connect to your Exchange Server Mailbox and confirm that the item is in your Deleted Items folder on the Exchange Server.
5. In the Mail Application on the BB, select Reconcile Now from the menu.

The email should now be deleted on the BB. If not, I would say it is a BES problem beyond my ken.