[mandybear610]

I have the BlackBerry Pearl 8130.

Yesterday morning I received an email with a .png attachment. When I opened the attachment, it showed the hourglass like it usually does while it loads. However, the hourglass just kept flashing and flashing and has been doing it ever since (over a day now). It slows things down badly. I've done numerous battery pulls which do nothing, and ended up calling Telus to see if they had any ideas. When I told them about the hourglass, all they did was tell me to try to send myself emails, and we determined I wasn't receiving any messages. HOWEVER, I don't see how the two - the hourglass and not receiving messages - are related. It could be 3 days before they "resolve" anything.

I've done more battery pulls since then, and right after my phone is turned back on, I've received a couple of random messages, but not everything I know I should have. Texts, BlackBerry Messenger and the browser all still work. Also, the phone seems to be draining its battery at an alarming rate.

I've tried deleting anything and everything I don't use regularly to free up memory - pictures, applications, emails, etc. I also know the email attachment didn't have a virus, because I opened it on my computer and found nothing.

Any thoughts?

[celeb]

Do you have content protection enabled? (general security options)

[mandybear610]

It says it's disabled. Should that be on?

[Baker67]

Is this a virus and how come I can not see my applications on my screen.

[Baker67]

My home screen has no objects and I do not have a menu to come up. How do I fix this?