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10-03-2005, 11:04 PM
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#1
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New Member
Join Date: Oct 2005
Model: 7230
Posts: 9
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Can't make calls from T-Mobile BB.Trouble w/support from T-Mobile
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First, I am a Mac user. I'm not real sure if this is the right place for this or not, I'm new to BB.
BB 7230
APP: 3.7
Platform 1.6.0.49
I get a message that reads "Sorry, only emergency calls are allowed" When I called T-mobile support they told me I needed to download an upgrade from there web site. It is a .exe file and I can not read this w/ a MAC.
I am not real concerned with sync to the computer at this moment. I just really need it to make calls at this time.
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10-04-2005, 06:19 AM
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#2
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Grumpy Moderator
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
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That message normally means that there is an "IT Policy" on the BlackBerry preventing calls. Is this a new BB or previously owned?
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10-04-2005, 07:51 AM
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#3
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New Member
Join Date: Oct 2005
Model: 7230
Posts: 9
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pre-owned.
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10-04-2005, 07:54 AM
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#4
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No longer Registered.
Join Date: Mar 2005
Location: Atlanta
Model: 8330
OS: 4.5.0.138
PIN: 31a6c9c9
Carrier: Verizon BIS
Posts: 13,962
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then maybe the pin is still connected to the other persons account
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10-04-2005, 08:00 AM
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#5
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New Member
Join Date: Oct 2005
Model: 7230
Posts: 9
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So, what would be my next step if that were the case?
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10-04-2005, 08:18 AM
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#6
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Grumpy Moderator
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
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Dawg - I'd bet it has a restrictive IT Policy...
Jerk151 - you have to find someone (I don't have it) with a blank IT policy file, and instructions on how to apply it. It's not that easy....
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10-04-2005, 08:31 AM
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#7
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New Member
Join Date: Oct 2005
Model: 7230
Posts: 9
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I guess this thing will be worthless then. What a shame. A friend of mine found it on the NY subway. Dead, no SIM card, no charger. Sucks for me, sucks for the person who lost it. Originally, I was going to try and return it, but I couldn't get any info from it. Locked up and asking for a password. At one point or another the info was lost and it rebooted as a new BB. sent BB Welcome messages and all. So, I thought it was a waste for it not to get used at all. Doesn't look like that is going to happen.
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10-04-2005, 10:05 AM
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#8
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BlackBerry Extraordinaire
Join Date: Oct 2004
Location: Fort Worth, Texas
Model: 8220
PIN: FFFFFFFF
Carrier: T-Mobile
Posts: 1,734
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T-mobile can run the IMEI number and figure out the owner as far as I know.
The only way I've seen that message is using a Cingular or AT&T SIM in a T-Mobile phone.
__________________
Stonent
Prior: BES: 7510, 7520, 7290, 7230, 7130, 8220 (No Data Plan), Droid Eris
Post your question on the forum, don't PM me.
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10-04-2005, 10:26 AM
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#9
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No longer Registered.
Join Date: Mar 2005
Location: Atlanta
Model: 8330
OS: 4.5.0.138
PIN: 31a6c9c9
Carrier: Verizon BIS
Posts: 13,962
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well that explains the messages then it was reported as lost so its been deactivated and the imei as been turned off on the network
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10-04-2005, 11:37 AM
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#10
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New Member
Join Date: Oct 2005
Model: 7230
Posts: 9
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I just took it to T-Mobile and spent an hour with them. They couldn't come up w/ an answer. I told them I was willing to return it if they could find the owner some how, but they didn't seem to try. I hate to see it go to waste, I know these things are expensive.
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