[csawatsky]

I have a recurring problem with my cellular provider, in that every single time I get a new blackberry for a user, it won't activate, and I need to spend 2-3 hours on the phone with tech support until I get someone who figures out how to set the right options on their end and push down the appropriate service books

NOW, is there a specific service book I can look for in the list to check to see if BES activation is going to work? I don't see anything there that explicitly says "BES SERVICE BOOK"
I guess I can just continue trying activation and seeing if it works that way, just thought there might be an easier way

[jsconyers]

There is not a service book that you need per se. The carrier needs to provision the device for enterprise activation.

[knottyrope]

it is usually the more expensive plan data plan but they pick the cheaper one to save you money.

BIS is consumer version and cheaper and will not work on BES.

[csawatsky]

I know what they need to do, the problem is that they don't know what they need to do. I was hoping to get some very specific instructions that might help expedite the process

[SteveO86]

You have a "Provisioning[OTASL]" service book..

When you get a BES plan they provision your device for BES access.