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02-24-2009, 09:48 AM
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#1
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New Member
Join Date: Feb 2009
Location: Glen Burnie, MD
Model: Tour
PIN: N/A
Carrier: Verizon
Posts: 7
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8800 dead phone?
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I'm new to supporting BBs. I'm working with a BB 8800. The user is able to get mail without any problem. But, his phone isn't working. I'm assuming the phone part has died and he needs a new BB. Is there anything I can try to verify that the phone part is dead or is the fact he can't make any calls enough?
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02-24-2009, 10:33 AM
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#2
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CrackBerry Addict
Join Date: Oct 2005
Location: LAX, NYC, CHI, STL, BOS, PHL
Model: 9780
PIN: Another name for the flagstick, term more commonly used by amateurs
Carrier: TMO, ATT, Nextel, Sprint
Posts: 863
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There's not enough info to make a sensible recommendation/conclusion, it could be anything . . . try reloading/updating OS.
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02-24-2009, 10:37 AM
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#3
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New Member
Join Date: Feb 2009
Location: Glen Burnie, MD
Model: Tour
PIN: N/A
Carrier: Verizon
Posts: 7
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What other info should I provide?
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02-24-2009, 10:46 AM
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#4
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Spam Reporter
Join Date: Oct 2005
Location: IAD
Model: 6230
Carrier: Voicestream
Posts: 14,524
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Quote:
Originally Posted by RayD71
What other info should I provide?
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Anything and everything.
Service provider
Firmware version
BES, BPS, or BIS?
Locked or unlocked device
What you've done to troubleshoot so far
Color of the boathouse at Hereford
Name of President Obama's pet Coqui
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I h8 txtspk.
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02-24-2009, 10:46 AM
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#5
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CrackBerry Addict
Join Date: Oct 2005
Location: LAX, NYC, CHI, STL, BOS, PHL
Model: 9780
PIN: Another name for the flagstick, term more commonly used by amateurs
Carrier: TMO, ATT, Nextel, Sprint
Posts: 863
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Try reloading/updating OS first, if the device's phone module got corrupted, the OS reload should fix that. . .
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02-24-2009, 10:53 AM
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#6
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New Member
Join Date: Feb 2009
Location: Glen Burnie, MD
Model: Tour
PIN: N/A
Carrier: Verizon
Posts: 7
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Can I reload the OS remotely? I don't have the device here. The user is remote.
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02-24-2009, 10:58 AM
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#7
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Spam Reporter
Join Date: Oct 2005
Location: IAD
Model: 6230
Carrier: Voicestream
Posts: 14,524
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Quote:
Originally Posted by RayD71
Can I reload the OS remotely? I don't have the device here. The user is remote.
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No. Your user will need to do it from their PC.
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I h8 txtspk.
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02-24-2009, 11:03 AM
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#8
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CrackBerry Addict
Join Date: Oct 2005
Location: LAX, NYC, CHI, STL, BOS, PHL
Model: 9780
PIN: Another name for the flagstick, term more commonly used by amateurs
Carrier: TMO, ATT, Nextel, Sprint
Posts: 863
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If you don't have yet, you will need BlackBerry Desktop Manager, Device OS software, USB Connection, BIS account access to Resend Service Books.
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02-24-2009, 01:48 PM
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#9
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New Member
Join Date: Feb 2009
Location: Glen Burnie, MD
Model: Tour
PIN: N/A
Carrier: Verizon
Posts: 7
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We ended up pulling the battery and setting it back. The phone started working after that. Is that common?
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02-24-2009, 02:19 PM
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#10
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Spam Reporter
Join Date: Oct 2005
Location: IAD
Model: 6230
Carrier: Voicestream
Posts: 14,524
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Quote:
Originally Posted by RayD71
We ended up pulling the battery and setting it back. The phone started working after that. Is that common?
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Pulling the battery fixes most BlackBerry problems.
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I h8 txtspk.
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02-24-2009, 06:40 PM
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#11
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Knows Where the Search Button Is
Join Date: Feb 2009
Location: Maryland, USA
Model: 8700c
PIN: N/A
Carrier: AT&T
Posts: 32
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If pulling the battery does not resolve the problem, you can try reloading the OS. If it still does not work, there are possibilities with the hardware issue.
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02-25-2009, 07:16 AM
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#12
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Spam Reporter
Join Date: Oct 2005
Location: IAD
Model: 6230
Carrier: Voicestream
Posts: 14,524
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Quote:
Originally Posted by teczilla
If pulling the battery does not resolve the problem, you can try reloading the OS. If it still does not work, there are possibilities with the hardware issue.
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Hey ace, he already said it fixed the problem.
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I h8 txtspk.
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