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04-27-2009, 10:56 AM
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#1
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Talking BlackBerry Encyclopedia
Join Date: Aug 2006
Model: Bold
Carrier: AT&T
Posts: 344
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Blackberry Messanger user scrambling?
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What's up guys?
Have had a Blackberry Bold for a month now, but I've exchanged it twice because of caller ID issues and BBM issues. I THINK I may have just found the issue that was going on with my Caller ID ( http://www.blackberryforums.com/gene...en-locked.html), but I had this consistent Blackberry Messenger issue that keeps coming up:
You know how the default arrangement of the contacts is in alphabetical order? Well I'll have mine be that way initially, but then randomly scramble into a different order. I can solve this by making a backup of my messenger file in Backup & Restore > Advanced, but the issue keeps coming up, and it pisses me off. Anyone know how to fix it? I just exchanged my Berry for a new one today, so I'm holding off on installing too much other stuff before I solve this.
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04-27-2009, 11:30 AM
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#2
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Thumbs Must Hurt
Join Date: Apr 2009
Model: 9000
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Posts: 51
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so you keep exchanging your phone just because your BB contacts are not alphabetical ?
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04-27-2009, 11:45 AM
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#3
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Talking BlackBerry Encyclopedia
Join Date: Aug 2006
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Quote:
Originally Posted by compugeek_610
so you keep exchanging your phone just because your BB contacts are not alphabetical ?
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No...I exchanged my phone because the caller ID wasn't working properly (something I now see may have been the issue highlighted in the link I put above), because the BBM was messing up, because of reception issues in various areas, and a couple other issues. I've spoken with RIM tech support and AT&T tech support TONS over the past couple weeks, so it's not like this was for nothing. They told me to go exchange it - I wanted to keep it, but after so many software reloads and the issues continuously coming back up, they recommended I just get another one. I'm a Blackberry head, so I have some idea of what I'm talking about
Last edited by Ketchums; 04-27-2009 at 11:46 AM..
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04-27-2009, 11:54 AM
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#4
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BBF War Game Mod
Join Date: Oct 2006
Location: Denver CO
Model: Z10
OS: 10010614
PIN: SEEKRIT innit
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Posts: 4,294
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Are these contacts people you have open conversations with?
Or are the contacts that are NOT in a conversation also un-sorting?
How many "groups" of contacts do you have? Or are they all in the default "contacts" container?
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Jadey : Infrastructure Architect, Denver CO
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04-27-2009, 12:13 PM
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#5
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Talking BlackBerry Encyclopedia
Join Date: Aug 2006
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Quote:
Originally Posted by Jadey
Are these contacts people you have open conversations with?
Or are the contacts that are NOT in a conversation also un-sorting?
How many "groups" of contacts do you have? Or are they all in the default "contacts" container?
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They're all saved in the default contacts group. And I'm not exactly sure as to whether all of them that unsort are unscrambling. Sometimes you'll see a couple of C's and D's in a row or something, but there hasn't seemed to be any real pattern as far as when or why they disorganize
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04-27-2009, 12:19 PM
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#6
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Grumpy Moderator
Join Date: Aug 2004
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Posts: 27,948
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What version of the handheld OS are you running?
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04-27-2009, 12:28 PM
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#7
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BBF War Game Mod
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Quote:
Originally Posted by Ketchums
They're all saved in the default contacts group. And I'm not exactly sure as to whether all of them that unsort are unscrambling. Sometimes you'll see a couple of C's and D's in a row or something, but there hasn't seemed to be any real pattern as far as when or why they disorganize
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Sorry to labour a point, but do you have conversations open with these contacts?
I know it seems basic and I am not trying to patronise, but if you are looking at a list of contacts under a "Conversations" section then these often sort (by default) by last update to chat, NOT name. I just want to be clear this issue is not implicated.
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Jadey : Infrastructure Architect, Denver CO
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04-27-2009, 12:34 PM
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#8
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Talking BlackBerry Encyclopedia
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Quote:
Originally Posted by Jadey
Sorry to labour a point, but do you have conversations open with these contacts?
I know it seems basic and I am not trying to patronise, but if you are looking at a list of contacts under a "Conversations" section then these often sort (by default) by last update to chat, NOT name. I just want to be clear this issue is not implicated.
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It's all good.
I would occasionally have conversations open, but not all the time. It'd normally just sort of be a matter of me not having updated something for a period of time before it starts doing it again. The contacts under the conversations section were fine - it'd be the contacts under "Contacts" that would scramble.
Does that answer your question?
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04-27-2009, 12:35 PM
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#9
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Talking BlackBerry Encyclopedia
Join Date: Aug 2006
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Posts: 344
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Quote:
Originally Posted by NJBlackBerry
What version of the handheld OS are you running?
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When talking with tech support, we'd make sure it was the latest version they offer. I didn't look for any other software versions on the forums or anything
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04-27-2009, 12:37 PM
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#10
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Grumpy Moderator
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
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Posts: 27,948
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Great - what version are you running, please?
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04-27-2009, 12:41 PM
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#11
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Talking BlackBerry Encyclopedia
Join Date: Aug 2006
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Quote:
Originally Posted by NJBlackBerry
Great - what version are you running, please?
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At the moment, I'm running 4.6.0.167 - same as I was running before, I believe. And I'm using a new Berry now; the issue hasn't come up YET, I just got my exchange today. But I wanted to avoid the issue in the future if possible. I didn't transfer any of the old berry information aside from the Blackberry Messenger contacts this time around, as to minimize any other data from the last berry that may possibly mess this one up. I transferred my other info via Outlook
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04-27-2009, 12:55 PM
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#12
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Grumpy Moderator
Join Date: Aug 2004
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That is a VERY good plan.
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04-28-2009, 10:14 AM
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#13
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Talking BlackBerry Encyclopedia
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IT HAPPENED AGAIN! ARRRRRRRRRGH
No open conversations at all. I closed a couple of em and ended u doing a reset shortly afterwards, and now the contacts are scrambled again, smh
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04-28-2009, 10:17 AM
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#14
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BBF War Game Mod
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Can you post a screenshot? If you have jl_cmdr installed, please post an image here of your contacts screen in BBM.
It would help me to see what has happened.
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Jadey : Infrastructure Architect, Denver CO
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04-28-2009, 10:27 AM
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#15
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Talking BlackBerry Encyclopedia
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Quote:
Originally Posted by Jadey
Can you post a screenshot? If you have jl_cmdr installed, please post an image here of your contacts screen in BBM.
It would help me to see what has happened.
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I got pissed and just reorganized em - I made a backup file of the messenger contacts, and just reloaded it onto the Berry. That normally works temporarily, but it ends up messing up again later. But essentially, it'll just reorganize the contacts in a random order.
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04-28-2009, 10:38 AM
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#16
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Talking BlackBerry Encyclopedia
Join Date: Aug 2006
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Quote:
Originally Posted by Jadey
Can you post a screenshot? If you have jl_cmdr installed, please post an image here of your contacts screen in BBM.
It would help me to see what has happened.
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And what's jl_cmdr?
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04-28-2009, 10:57 AM
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#17
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BBF War Game Mod
Join Date: Oct 2006
Location: Denver CO
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You have 251 posts and don't know what jl_cmder is? It's a BBF favourite!
http://www.blackberryforums.com/gene...-jl_cmder.html
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Jadey : Infrastructure Architect, Denver CO
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04-28-2009, 10:58 AM
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#18
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BBF War Game Mod
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When you swapped from your first Bold to the new one, did you manually re-enter the BBM contacts? Or did you restore them from backup?
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Jadey : Infrastructure Architect, Denver CO
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04-28-2009, 11:31 AM
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#19
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Talking BlackBerry Encyclopedia
Join Date: Aug 2006
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Quote:
Originally Posted by Jadey
When you swapped from your first Bold to the new one, did you manually re-enter the BBM contacts? Or did you restore them from backup?
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I restored the contacts from my backup, but nothing else was from the blackberry file aside from the searches (for the shortcuts in the messages application, like SHIFT + I for "incoming," SHIFT + O for "outgoing", etc.
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04-28-2009, 11:37 AM
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#20
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Talking BlackBerry Encyclopedia
Join Date: Aug 2006
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Quote:
Originally Posted by Jadey
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Installed it on my comp, but not quite sure how to actually bring up the options to use it...
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