[tazman8840]

I have a user with a blackberry storm running off of a BES server.

When ever he reads an email from outside the company's address book on the BB it deletes it from the BB.

We have swapped out the device twice deleted the users BES account and Exchange account and still the same results.

Any help would be greatly appreciated.

[penguin3107]

Does the user have any filters/rules which files those messages into a different folder other than Inbox?

If so, check the 'Hide Filed Messages' setting on the device.
It's probably set to Yes.

[Dubdub]

Moved to a more appropriate forum.