[logicsound]

Ok, So I have 5 users on bes, 4 of them are working fine, 1 stopped working and I can not get phone to reactivate, tried the following

1. verified provisioning
2. tried with my phone, still no go. (which I know works)
3. tried to assign device with usb cable, I get "user is not yet known to the blackberry agent error"

I get this error on restart in event viewer

BlackBerry Messaging Agent SERVER Agent 1 failed to start. Error code 5302

I have looked at the blackberry article and I have both registry entries?? So there is no other steps after that? and I checked and there is no repair option for blackberry enterprise in add/remove


I am getting the following warning in the event id, AND yes I have tried everything on this forum to correct

The description for Event ID ( 20406 ) in Source ( BlackBerry Controller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: 'SERVER' agent 1: will not restart - reached the maximum of 10 restarts per 24 hours.


I use a posting as a last resort, TRUST me I have googled and look at all the blackberry forums for days now and nothing has helped...PLEASE help

Thanks
Trev

[knottyrope]

Worst case you can switch service accounts.

View Document

[logicsound]

ok thanks, just did that and now my event viewer is filling up with event id 20460,20000

event id 20460 SRPClient::Connect: Error calling host "localhost" [127.0.0.1] (10061)

event id 20000 [SRP] Connection failed

and activation still not working

[logicsound]

nevermind, I figured it out, I went to bes manager and choose start server but it didnt start the services, so I just went in started services and I tried to assign device and it appears to be working , pray for me!!!! THANKS ALOT!!!!!!

[logicsound]

I knew it wouldnt be that easy....wont activate wirelessly but it did activate thru cable but now I cant send (red x service blocked) also I get these error when I try to activate wireless

event id 20265 MAPIMailbox::SendETP - SubmitMessage (0x80070005) failed
event id 20196 Send() failed: ERR_SUBMIT_MAIL, Tag=905679278

any other ideas

[logicsound]

if anybody cares, I dont get the above messages anymore now I get these and it still wont activate...I LOVE BLACKBERRYS

ID 20221 CompressEncrypt() failed, Error=0

ID 20000 PIN=400***72, UserId=23}RequestHandler::GetDataFromDBforWRP - Unable to find SRPId for user /o=N###Z/ou=first administrative group/cn=Recipients/cn=nwg

ID 20000 SCS::CreateServiceBooks - Failed to get the encryption key id, Service Book Creation failed for UserId=23.

beyond frustration
Trev