HI,
This is what I found in MAGT log:
40239] (08/31 00:15:04.880):{0x193C} {firstname.lastname@domain.com} Still handled by desktop
[30160] (08/31 00:15:04.880):{0x193C} {firstname.lastname@domain.com} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371] (08/31 00:15:04.880):{0x193C} {firstname.lastname@domain.com} UserControl::HandleDatabaseChange - CalSyncState is empty
[40442] (08/31 00:15:04.880):{0x193C} User settings: email=firstname.lastname@domain.com, routing=firstname.lastname@domain.com, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=0, dir=xlastname, server=hostname
[40577] (08/31 00:15:05.458):{0x17FC} CDO helper 04aae980 stopped
BB handheld is new device from T-Mobile and this is first time that we are trying to activate on our BES. Looking into first log line, "still handled by desktop" is confusing as we haven't installed BB desktop manager for that device on user's pc.
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