[Hogie48]

Hey Everyone,

I have been supporting Blackberry's for quite some time now for my company (Better part of 2 years) but I do not have any formal training with them. Becoming a certified technician is something I would really love to do, but looking at all the courses I could not find anything that makes sense for me.

Currently, I support Blackberry's for a company of about 3000 employees, with about 500 on our BES and another 100-200 on a BIS. My basic role for supporting Blackberrys consists of everything from setting up a new BES user, to troubleshooting why e-mail isnt coming in and why certain things are working as desired on their units. I have view access to our BES but no modify rights and would like to someday be a full BES Admin supporting our BES completely along with all the users.

Could anyone recommend any starting courses to work towards getting my BES Admin cert? I looked at some of the programs such as:

Supporting BlackBerry Devices in an Enterprise Environment xxx8211; BCP-211 (PDF), BCP-221 (PDF)

But it seems extremely basic and anything after that seems to go straight in to the knowledge of BES features I do not have access to.

Can anyone recommend to me a advanced Blackberry support cert that would be good to get, or would it be best to start with the lowest cert just for the sake of having it?



Edit: Aside from the one I talked about above, I found this:

Introduction to Administering and Supporting the BlackBerry® Enterprise Server Software v4.1 SP2 xxx8211; Level 1 (PDF)


Would that be my next step?