[pgudge]

Hi,

I'm running the BlackBerry Manager 4.1.4.17 software I believe this to be the BPS. Installed and configured on Windows 2003, and talking to Exchange Server 2003.

There were 2 users (2 Licences) setup in the Manager software. Everything has been running fine and smoothly. 1 of the users has updated his BlackBerry and no longer receives emails, Activation menu option is back so I said you need to re-activate, I'll send a activation password etc etc.

When I go to the Users tab in BlackBerry Manager the two users no longer appear in the list! The Licence Management shows 2 Licences registered and used. clicking "Find User" doesn't return any users.

The only thing that shows the two users is clicking "Find Handset" -> "Go" and it list the two handsets/users on the server. But I am unable to action anything from this Find Device pop-up. Clicking "Go to User" just takes me to an empty Users page again.

On the Home tab, the info on the right shows

BlackBerry Professional Software Version: 4.1.4.3

Any help/advise/pointers would be greatly received.

Thanks,