[rbodri]

Hello all,

I have the following problem with a customer.

After an enterprise activation every worked fine, only the calendar synchronization didn't work.
He checked the Option Wireless Synchronization: Was set to no and in grey.
He has about 25 other users without any problems.

Versions:
BES 4.1.6
Lotus Notes 8.0.1
BB 9700 (5.0)

This customer is the only one that is affected.

Can you please help me.

Thanks in advance.
cordially,
BODRI Ronny

[technickel]

If it was off then change it to on and wait. It will take a little while

[rbodri]

Unable to turn it on.

Is is in grey and unable to change the option.

More help please

[technickel]

Oh its greyed out. Hmm. Kinda extreme but I usually just wipe the device if I can't figure it out and start over. Or can you push new services books to it first.

[freakinvibe]

Either send the service books to the user again or delete and un-delete the Blackberry [CMIME] service book.

[djdonnyk]

Anybody know why all 13 of my users would have the calendar disabled? I just loaded service pack 2 on the server to match my outlook 2003 server and I can't get the calendar option to enable?

[TargetIT]

I know for me I had to update the device and vendor xml files on the BES when I switched to a 9700. I then rebooted. So it could be that, or an MS update that needed to be rebooted that created your problem.

[djdonnyk]

Thanks I will try that

[djdonnyk]

All working now, we ended up upating the server to service pack 2 to match up with our 2003 outlook on the other server, did a restart and about an hour later all calendar sync started on the devices.