[bobo_25]

Hello,

i just bought the bold9700 last 2days.
this Error 319 always happens when the battery bar reach 2

i need some advice and where the problem come. thanks

[Dubdub]

What happens when the error code is displayed? Does the BB continue to work as normal?

Do you have a 3rd party battery gauge installed?

Have you tried a battery pull?

You might need to reload the OS to fix it. See the yellow sticky at the top of the 9700 section.

[bobo_25]

Ok. like this, when the battery bar reach 2 my BB will automatically turn off. i tried to reset pull out the battery then put it back but still not working. then i try put in the charger it will say Device Error: 319 and reset button.

i press the reset button then it will load back normally.

i didn't install any 3rd party gauge battery

[Dubdub]

Did you purchase new? If it is still under warranty, take it back. Most likely a defective device.

[trax95008]

you need a replacement.

[bobo_25]

yeap. it is still brand new and under warranty.

thanks for the advice