[smoothadmin]

I am getting the following error in the Aert log on BES, when I look the error up on Google people who have had this problem say that it's related to the permissions on the BESAdmin account.

The user in question runs on SBS 2003/Exchange 2003. It was working up until a few days ago and then it stopped and started producing this error on all the users inside BES.

[30000] (09/09 14:54:04.807):{0x2E8C} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BAY-EXCH Agent 1 (Application Event Log on BAY-EXCH) | 09/09/2011 14:54:04 (AFFF4F29) -> {alanna_legg} MAPIMailbox::~MAPIMailbox - DeleteAllDeviceSearches (0x00000000) failed
[30000] (09/09 14:54:04.807):{0x27AC} Alarm::ThreadProc: Received an alarm message
[30000] (09/09 14:54:04.823):{0x2E8C} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BAY-EXCH Agent 1 (Application Event Log on BAY-EXCH) | 09/09/2011 14:54:04 (AFFF4EBA) -> User Alanna Legg not started
[30000] (09/09 14:54:04.823):{0x27AC} Alarm::ThreadProc: Received an alarm message
[30000] (09/09 14:54:04.823):{0x2E8C} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BAY-EXCH Agent 1 (Application Event Log on BAY-EXCH) | 09/09/2011 14:54:04 (AFFF4F29) -> {tobrien} MAPIMailbox::~MAPIMailbox - DeleteAllDeviceSearches (0x00000000) failed
[30000] (09/09 14:54:04.823):{0x27AC} Alarm::ThreadProc: Received an alarm message
[30000] (09/09 14:54:04.823):{0x2E8C} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BAY-EXCH Agent 1 (Application Event Log on BAY-EXCH) | 09/09/2011 14:54:04 (AFFF4EBA) -> User Tim Obrien not started
[30000] (09/09 14:54:04.823):{0x27AC} Alarm::ThreadProc: Received an alarm message
[30000] (09/09 14:54:04.823):{0x2E8C} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BAY-EXCH Agent 1 (Application Event Log on BAY-EXCH) | 09/09/2011 14:54:04 (6FFFC39F) -> 2 user(s) failed to initialize
[30000] (09/09 14:54:04.823):{0x27AC} Alarm::ThreadProc: Received an alarm message

When I run the IMSTest.exe on the same one of the users that is also showing up it tells me everything is okay... (below) I am not sure where to do look next or if I need should be engaging RIM at this point?

C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Utility>IEMSTest
BlackBerry Enterprise Server Utility - IEMSTest.exe (IExchangeManageStore), Version 1.0 Copyright (c) Research In Motion, Ltd. 1999. All rights reserved.
Opening Default Message Store Mailbox - BESAdmin.
Opening message store for Alanna Legg using /o=First Organization/ou=first admin istrative group/cn=Recipients/cn=alanna_legg /o=First Organization/ou=first admi nistrative group/cn=Configuration/cn=Servers/cn=BAY-EXCH/cn=Microsoft Private MDB.
Alanna Legg's Mailbox opened successfully.
Root Folder opened successfully.
Folder created successfully.
Test folder deleted successfully.
Test completed successfully for Alanna Legg.

Anyone?

Thanks
Andrew

[juwaack68]

What exactly isn't working?

[smoothadmin]

Originally Posted by juwaack68

What exactly isn't working?

1 user doesn't recieve emails at all and the second user can't do EA wireless sync even though their device has a BES data plan and it syncs with other BES servers as a test.

[knottyrope]

Try moving to a diff mailbox storage group?

[smoothadmin]

Originally Posted by knottyrope

Try moving to a diff mailbox storage group?

They only have one mailbox storage group in SBS 2003 server.

And only these two users are affected out of the other 13 users who aren't.