[imatrout]

I upgraded the OS and activated the Zen theme. It's GREAT! The only problem I have is that I cannot REply or Reply ALL to any email. When I do so, there is no SEND option in the menue anymore. After composing the reply I click to send, but the menu option to send is missing. In fact the entire menue is the one for selecting addressees. Anybody know what's going on here? I can compose/fprward with no problem. It's only on Reply or Reply All.

Thanks!

[lgreenberg]

Are you on BIS?

Try re-sending your service books.

[imatrout]

I am on BES. What are the Service Books?

[lgreenberg]

http://www.blackberryforums.com/show...ight=lost+send

[boles]

Does changing themes always require a resend of the service book?

[lgreenberg]

Changing themes? No.

But you changed the entire OS.

[imatrout]

TRied resending the service books and that did not work........

[lgreenberg]

Do you have the CMIME service book listed?

[imatrout]

Originally Posted by lgreenberg

Do you have the CMIME service book listed?

Yes.

[lgreenberg]

I'm running out of answers then.

This thread: http://www.blackberryforums.com/show...highlight=send

suggests deleting and then resending your service books.

You did do an Enterprise Activation after the upgrade right?

[Stinsonddog]

How did you do that. Did you use Desktop manager to manually create an encryption key? Or did you have your IT do it?

If you did it from a BIS its not the same.

Originally Posted by imatrout

TRied resending the service books and that did not work........

[AlbertoM]

Listen to the Lantern. You have to do an Enterprise Activation after installing the DOS.

I also assume that you rebooted....

[imatrout]

Originally Posted by AlbertoM

Listen to the Lantern. You have to do an Enterprise Activation after installing the DOS.

I also assume that you rebooted....

Yes. I re-activated BES and re-booted. Funny, but it all works well except for this one (unfortunately intolerable) problem. I'm running out of ideas and suggestions from folks.

[lgreenberg]

Reload the OS again..............

[riley9576]

had the same problem ... wiping the service books won't work. wipe the handheld. Security > General Settings > Wipe Handheld. Had some RIM tech support dogs help me out. TMO support was useless.

[Sean_WS]

Originally Posted by riley9576

had the same problem ... wiping the service books won't work. wipe the handheld. Security > General Settings > Wipe Handheld. Had some RIM tech support dogs help me out. TMO support was useless.

same here. no joy.

tried reactivating via my BES. - no luck

tried restarting handheld. repetatively. - no luck

wiped handheld. - no luck

am now trying to downgrade to the original "C" software on the handheld. - it's not looking too good. probably gonna cry.