[Shlim1]

My company released BB 7290's to many of us a few weeks back. After initial setup, everything seemed to be going well. Somehow, last week, I started not being able to send or reply to e-mails, but I can receive them with no problem!! I do not know if I mistakenly turned a feature on or off, and as a newbie user, have exhausted all options that I can think of within the BB or the desktop software.

When I compose an e-mail, and I try to send it, SEND is not an option in the header. If I try to reply to an e-mail, it gets sent back with a red "X", with the message status: Transaction error - Bad Format.

Has anyone else run into this before? I tried to search this in the threads for a half an hour, with no results. Any help would be greatly appreciated.

Thanks!

[Stinsonddog]

Have them resend the service books to you. YOu can do it yourself from Desktop manager by manually regenerating a decription key. Don't have it on this PC so can't give the exact name. It's under Redirector. I think the third tab.

[Shlim1]

Tried that already, no luck. Any other ideas??

[Blartman]

Definitely a Service Book problem in my opinion. Classic symptom.

KB-02567 on the support site

[KonTiki]

Well if resending the service books did not fix it it is time to reinstall the software since apparently something was corrupted at installation time.