[acoldstarnolds]

My 8700C that I have through work is great. I set it up to get my personal sbglobal.net email on the BB. I did not realize when I did that my personal mail would go into the same folder and show up with all my business mail.
I now want to discontinue the personal email from being retrieved by the Blackberry but cannot figure out how to do it.
I have deleted the service book that refers to my personal account but I still get the personal mail.
Hope someone knows how to remedy this because my IT department is baffled.
Thanks.

[finch]

Login to you BIS account and remove the emaill account from the BIS service.

[acoldstarnolds]

Is BIS business account? On the Blackberry my business mail comes from BES.
I have to admit I do not understand your solution.

[BERDucky]

login into your carrier's BIS site - since you have an 8700c i'm going to assume your w/ Cingular so the site is www.cingular.com/blackberrystart

sign in w/ your username and password and then choose to delete your SBCGlobal account

[acoldstarnolds]

Thanks, that worked.
How do I get the account to disappear from the screen of the BB?

[BERDucky]

if the service book is gone take the battery out and put it back in - should fix it

[acoldstarnolds]

Done.
Thanks for the help.

[endodoc]

Is there a way to have his acct. in a SBC folder w/o mail going to the main folder. I still do not get it. I have for example 8 emails. They all go to the main folder, then I have 8 folders taken up room. Why can I not have just the folders and get rid of the main folder for mail. When you have a email say for example in SBC, it would show 1 on the folder or how many emails you have.

I think its kinda silly, but maybe there is a a reason.

[BERDucky]

you cannot do this

basically your messages icon gets all your email - IF your on 4.1 handheld code and have BIS 2.0 you'll get seperate icons that mirro so to speak what is in that main folder BUT was sent to a certain address

in other words, you get the email only once on your handheld but you can view it in 2 places - make sense?

the reason for the seperate folders is to make it easier to:
1) see what address the email was sent to
2) make sure your sending email from your handheld using the address you want

basically, the whole thing w/ seperate icones was thAt it wasn't made to only store your email in that folder - if it was then anytime you got new service books or deleted them you'd lose all of your email thazt was sent to that address

hope this helps

[rcbjr]

They're not folders, they're Preset Filters. If they were folders the messages wouldn't appear in the message list. You can't have the same message in two different fokders, just a copy. And deleting in one wouldn't delete in the other. Remember Filters not folders.

Hope this helps.
Rcbjr