I've found that sometimes users mistakenly disable synchronization on the device itself and that it doesn't always appear right away in the BB 4.0 manager console. Verify that Tasks and Memos are synchronizing on the BB itself by going into the options for each one of those applications and verifying that Wireless Sychronization is on.
What mail server are you using btw? I had a brief synchronization issue when i uppgraded exchange service paks because of the cdo and mapi32 mismatch.
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