[cbunting]

Hello,

I loaded the new OS from tmo in my pearl last night, and now I don't have any email reconcilation options available....and it asks me every time to delete on mailbox or device, very annoying

[LunkHead]

While inside the message folder if you go to Options it does not list 'General Options' and 'Email Reconciliation' ????

[cbunting]

yes it does, but when I click on email recon. it only lists the accounts, not the options for each account.

[LunkHead]

Originally Posted by cbunting

yes it does, but when I click on email recon. it only lists the accounts, not the options for each account.

Have you tried re sending service books and doing a hard reboot (pull battery)???

[cbunting]

oh yes, several times... tried wiping the handheld and starting with a fresh OS also

[LunkHead]

Sorry, I guess I am out of options since I do not have an 8100 or 4.2....

The only other thing I can think of is have you tried registering the device under 'Host Routing Table' ???

[Lex Luthor]

I had that happen to me once. I had to resend my service books then go into options/advanced options/host routing table/ then I registered and after that my reconcile option came back.

[cbunting]

I tried all of that, many times but it just wouldnt work. Finally it annoyed me so much I deleted my email accounts from the BIS page, and re-added them one at a time, sending the service books each time, and low abd behold everything came back now!

yay! thanks for your help

[eykhong]

i've tried all the suggested solutions to no avail.
- resent service books
- deleted then resent service books
- re-registered device through host routing table
- battery pull
- deleted e-mail accounts and re-added them

still, when i go to options>email reconciliation, there is nothing showing. any other ideas/suggestions?

[Debau]

I just encountered that problem after an OS upgrade. I manually ran Enterprise Activation and that cleared up the problem for me.

[eykhong]

problem solved. i called rogers tech support and they said for some reason my e-mail reconciliation was disabled? i just switched from an 8700 to a pearl, so maybe something went awry during the switch. nevertheless, all is well.