[ckeck]

My friend has a BlackBerry Pearl with the unlimited data plan. When he gets emails with attachments he can see the attachments on the email but the menu does not give him the option to open these attachments at all.

We have tried with text files, excel files, word documents, pdfs, etc...nothing gives the option. BlackBerry has also been replaced once so we have ruled out that possibility.

What are we missing?

Thank you.

[JSanders]

Be sure you are highlighting over the attachment, then clicking to see the option to download.

Likewise, look at Options > Advanced > Service Books. Do you see one there stating BlackBerry Attachment Service. If not, go to your BIS website where you set up the email and click Resend Service Books.