[lbravo]

Hi We have BB profesiona 4.1 I have already added tha account and set activation code. The user confirmed that he has 8320 Curve BB with BB enterprise service enabled but when he tried to activate it the devide is trying and trying and it do not sincornize. We restarted the BB server , reset the activation code, remove and added the acount again but no luck still the same problem.
I checked the log on the server and I saw this errors below.

Any idea about how to fix the problem?
Thanks
Libet

2:45:02.555):{0x2EE0} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent MULTIORG3 Agent 1 (Application Event Log on MULTIORG3) | 10/05/2009 12:45:02 (AFFF4EBA) -> User Kaki Caternor not started
[30000] (10/05 12:45:02.555):{0x3750} Alarm::ThreadProc: Received an alarm message
[30000] (10/05 12:45:02.570):{0x2EE0} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent MULTIORG3 Agent 1 (Application Event Log on MULTIORG3) | 10/05/2009 12:45:02 (6FFFC39F) -> 1 user(s) failed to initialize
[30000] (10/05 12:45:02.570):{0x3750} Alarm::ThreadProc: Received an alarm message
[30000] (10/05 12:45:07.551):{0x2EE0} EventLog::ThreadProc: Received notification, processing...