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Showing results 1 to 47 of 47
Search took 0.03 seconds. Search: Posts Made By: stella
Forum: General 9600 Series Discussion - Tour 07-23-2010, 01:35 AM
Replies: 8
Views: 4,342
Posted By stella
Thanks Sean Cogan your steps finally sorted out...

Thanks Sean Cogan your steps finally sorted out my browser
Forum: BES Admin Corner 07-01-2010, 09:29 AM
Replies: 5
Views: 2,741
Posted By stella
Could be a filter issue check in messages...

Could be a filter issue

check in messages option -> email filters
Forum: BES Admin Corner 05-24-2010, 09:34 AM
Replies: 6
Views: 1,053
Posted By stella
I would undo any filters or rules on the user's...

I would undo any filters or rules on the user's mailbox and then test
Forum: BES Admin Corner 05-21-2010, 07:01 AM
Replies: 5
Views: 1,692
Posted By stella
I had the same problem regarding the phone...

I had the same problem regarding the phone numbers, unfortunately the only way the BES will register the phone number is if you insert it into the device. I had to send an email out to users and...
Forum: BES Admin Corner 05-21-2010, 02:13 AM
Replies: 0
Views: 1,165
Posted By stella
Event viewer & BES logs

Looking at the event viewer I get the message

[SERVICE_RELAY_SESSION:S12345678:00b65f90] Service transaction not found. SERVICESESSION_TAG=5974836

This I assume generally means there is a lost...
Forum: General 8100 Series Discussion - Pearl 05-12-2010, 11:56 AM
Replies: 7
Views: 4,555
Posted By stella
Here's a previous thread on the subject ...

Here's a previous thread on the subject

http://www.blackberryforums.com/general-8100-series-discussion-pearl/113889-how-clean-trackball-your-pearl-8100-a.html
Forum: BES Admin Corner 01-16-2009, 11:52 AM
Replies: 12
Views: 8,119
Posted By stella
You can also use desktop manager to do a full...

You can also use desktop manager to do a full backup and restore before activating device - see link below to obtain Desktop manager
...
Forum: BES Admin Corner 01-16-2009, 11:46 AM
Replies: 8
Views: 6,826
Posted By stella
If the device was activated on another domain you...

If the device was activated on another domain you will see the error disaplyed in the IT Policy status if trying to activate same device on different domain. Even after wipe or nuke there is a trace...
Forum: BES Admin Corner 08-04-2008, 09:23 AM
Replies: 1
Views: 1,754
Posted By stella
save copy in sent folder

Hi

I have a user who does not want to save the sent emails in the sent folder. I have changed the setting on his 8300 device to no, but when sending emails the emails are still being saved in the...
Forum: General Legacy Device Discussion 10-11-2007, 10:23 AM
Replies: 4
Views: 4,878
Posted By stella
yeah a nuke, rebuild and re-activation of a new...

yeah a nuke, rebuild and re-activation of a new device seemed to have resolved this problem

not sure if this was hardware related but changing the device worked for me
Forum: General Legacy Device Discussion 09-27-2007, 09:16 AM
Replies: 4
Views: 4,878
Posted By stella
Hi Did you manage to resolve this issue in...

Hi

Did you manage to resolve this issue in the end as some of my users are getting the same error message?

Thanks
Forum: General 8300 Series Discussion - Curve 06-29-2007, 05:49 AM
Replies: 8
Views: 1,089
Posted By stella
under option -> keyboard you can setup the...

under option -> keyboard you can setup the trackball to mute rather than click
Forum: BES Admin Corner 06-21-2007, 11:09 AM
Replies: 2
Views: 801
Posted By stella
Hi I posted the same question afew days ...

Hi

I posted the same question afew days

http://www.blackberryforums.com/general-blackberry-discussion/81911-bes-bis.html
Forum: General BlackBerry Discussion 06-19-2007, 05:35 AM
Replies: 5
Views: 1,335
Posted By stella
Both the BES & BIS service come on the simcard,...

Both the BES & BIS service come on the simcard, its through IT Policies that the BIS service gets disabled. just wanted to know if allowing the BIS service costs more but from the first poster it...
Forum: General BlackBerry Discussion 06-18-2007, 11:21 AM
Replies: 5
Views: 1,335
Posted By stella
Bes & Bis

Hi

A friend of mine has a BES service BB device on vodafone. She wants her BIS service as well to receive her personal emails on the same device. I have explained hot to do this through the IT...
Forum: General BlackBerry Discussion 04-13-2007, 03:03 AM
Replies: 3
Views: 1,143
Posted By stella
I know sometimes if you put the date wrong then...

I know sometimes if you put the date wrong then send a mesage and then correct the date the messages that were sent in between will not be in there usual lace. Anyhow, I found the root of the...
Forum: General BlackBerry Discussion 04-12-2007, 09:19 AM
Replies: 3
Views: 1,143
Posted By stella
emails show up bu not in inbox

Hi

we are on lotus notes BES 4.1

I have a user who has a strange poblem on his device. When he receives an email on his device the red light blinks on the device but when looking at the device...
Forum: General BlackBerry Discussion 04-02-2007, 11:14 AM
Replies: 0
Views: 846
Posted By stella
folder redirection

Hi

where can I see what sub-folder's user's have setup on their desktop? On the BB you can view folder, but on the BES is there a way of seeing what sub-folder's user's have? I know you can click...
Forum: BES Admin Corner 03-29-2007, 03:44 AM
Replies: 1
Views: 824
Posted By stella
devices reactivating

Hi

Has anyone come across or heard that when a user connects his/her device to the 4.1DTM it starts reactivating. We are running 4.1.3 lotus notes BES. Tried searching for a similar issue but...
Forum: BES Admin Corner 03-23-2007, 06:27 PM
Replies: 12
Views: 3,361
Posted By stella
That's cleared that up for me, thanks

That's cleared that up for me, thanks
Forum: BES Admin Corner 03-23-2007, 11:07 AM
Replies: 12
Views: 3,361
Posted By stella
Thanks for that link, I now know what it is ...

Thanks for that link, I now know what it is

We run 4.1.3 and in the webpage it says to run that matches your BES but I cannot see a resource kit for 4.1.3? lates one available is 4.1.2, so I guess...
Forum: BES Admin Corner 03-23-2007, 09:26 AM
Replies: 7
Views: 2,074
Posted By stella
Hi We run a BES for lotus on 4.1.3. On a...

Hi

We run a BES for lotus on 4.1.3. On a handful of devices I have seen a new browser showup called 'Email Setting'. I know this is the way a suer would setup the BIS service but how did those...
Forum: BES Admin Corner 03-23-2007, 09:10 AM
Replies: 12
Views: 3,361
Posted By stella
Hi Without sounding too stupid of a question...

Hi

Without sounding too stupid of a question what is a resource kit? is that some kind of hotfix?

We are running BES for Lotus 4.1.3
Forum: BES Admin Corner 03-05-2007, 04:50 PM
Replies: 29
Views: 3,265
Posted By stella
When we did a test on an earlier patch manager I...

When we did a test on an earlier patch manager I think it was 1.0 or 1.5 there was an extra time zone called New Mexico City, this was one of the ways checking if the DST patch had installed...
Forum: BES Admin Corner 03-02-2007, 09:52 AM
Replies: 12
Views: 2,518
Posted By stella
We are experiencing the same problem but are...

We are experiencing the same problem but are relying on DST query tool rather than what the BES reports
Forum: BES Admin Corner 03-01-2007, 09:58 AM
Replies: 4
Views: 942
Posted By stella
well its not for one user but several, some users...

well its not for one user but several, some users may want to download the DST patch from their browser but currently thr browser has been set up not to allow third party applications to be...
Forum: BES Admin Corner 03-01-2007, 08:19 AM
Replies: 4
Views: 942
Posted By stella
Ah shacks, ok cheers

Ah shacks, ok cheers
Forum: General Legacy Device Discussion 03-01-2007, 07:00 AM
Replies: 3
Views: 2,283
Posted By stella
Hi We use nokia pc suite to transfer...

Hi

We use nokia pc suite to transfer contacts from the phone to lotus notes address book and then do a sync and the contacts wireless transfer over the BB.

If the contacts can be copied onto...
Forum: BES Admin Corner 03-01-2007, 05:21 AM
Replies: 4
Views: 942
Posted By stella
individual IT Policy

Hi

We are running BES 4.1

We have an default IT Policy assigned to all the users but I wanted to know if there was a way to maybe change some of the setting for the default IT Policy for some...
Forum: General BlackBerry Discussion 02-22-2007, 07:08 AM
Replies: 2
Views: 2,543
Posted By stella
you are syncing the address book up incorrectly. ...

you are syncing the address book up incorrectly.

from the mail file at the top goto actions and scroll down to sync address book.

note - this sync your address book

pls make a backup of the...
Forum: Site Suggestions, News & Problems 02-21-2007, 04:51 PM
Replies: 2
Views: 904
Posted By stella
Excellent cheers

Excellent cheers
Forum: Site Suggestions, News & Problems 02-21-2007, 12:07 PM
Replies: 2
Views: 904
Posted By stella
where do I

change the setting so that when I post or reply to a thread I get emailed saying that someone has replied?

Thanks
Forum: BES Admin Corner 02-21-2007, 11:36 AM
Replies: 10
Views: 1,487
Posted By stella
yep we run domino as well and it states the DST...

yep we run domino as well and it states the DST part for sp3 is for devices with 4.2 code so its an enhancement which implies that the hotfix 3 is still required?
Forum: BES Admin Corner 02-21-2007, 04:41 AM
Replies: 10
Views: 1,487
Posted By stella
Hi If we have a BES 4.1.2 hotfix 1 installed...

Hi

If we have a BES 4.1.2 hotfix 1 installed

We are going to apply sp3 soon for the added features, but want to know if hotfix 3 (for DST) is built into sp3? if not then does that mean we still...
Forum: BES Admin Corner 02-20-2007, 05:10 AM
Replies: 607
Views: 78,919
Posted By stella
Also, does anyone have a rollback procedure in...

Also, does anyone have a rollback procedure in place? is is a simple case of disallow on the IT policy?
Forum: BES Admin Corner 02-20-2007, 05:09 AM
Replies: 607
Views: 78,919
Posted By stella
Hi Is there a way of finding out if the DST...

Hi

Is there a way of finding out if the DST patched as been applied successfully from the BES manager? is it 'update configuration status'. we are running BES 4.1.2

I havn't applied the patch...
Forum: RIM Software 02-19-2007, 05:44 AM
Replies: 4
Views: 1,249
Posted By stella
have you tried reconciling? failing that...

have you tried reconciling?

failing that connect it up to your DTM and sync the messages (making sure mailbox wins is set)
Forum: General Legacy Device Discussion 01-25-2007, 08:42 AM
Replies: 6
Views: 3,427
Posted By stella
found out what the cause was. Those users...

found out what the cause was. Those users experiencing the 'pencil in' issue are on a later build 4.1.0.351, its obviously a bug in the build.
Forum: General Legacy Device Discussion 01-23-2007, 04:57 PM
Replies: 6
Views: 3,427
Posted By stella
Rjw3000 is coorect. Its Bes 4.1 and I'm using a...

Rjw3000 is coorect. Its Bes 4.1 and I'm using a 8700. When you goto calendar on the device, create new, you can check a box which says 'all day event' then underneath that is another box which says '...
Forum: General Legacy Device Discussion 01-23-2007, 10:32 AM
Replies: 6
Views: 3,427
Posted By stella
Pencil in

Hi

When creating a new appointment on the BlackBerry checking the 'all day event' box also automatically checks the 'pencil in' box. I have a few users who are experiencing this. Is this a known...
Forum: General BlackBerry Discussion 01-22-2007, 11:31 AM
Replies: 2
Views: 1,207
Posted By stella
I know there a whole load of calendar issues with...

I know there a whole load of calendar issues with the BlackBerry specially with 'all day events'. Most of them Rim are aware, I would do a search on this forum for 'all day events', you will see...
Forum: General BlackBerry Discussion 01-19-2007, 11:54 AM
Replies: 2
Views: 801
Posted By stella
Just been going through some previous emails, it...

Just been going through some previous emails, it looks like the time is between 20-30mins for read emails to reconcile to the BB and vice-versa. Its hardcoded on the BEs so cannot be changed.
...
Forum: General BlackBerry Discussion 01-19-2007, 10:26 AM
Replies: 2
Views: 801
Posted By stella
email reconciliation

Hi

We are running Bes 4.1 with lotus notes. I wanted to ask when an email arrives on your desktop and then your BlackBerry, if you read the email on the desktop how long before should the same...
Forum: BES Admin Corner 01-18-2007, 10:27 AM
Replies: 6
Views: 2,347
Posted By stella
thanks for the feedback, exactly what I was...

thanks for the feedback, exactly what I was looking for
Forum: BES Admin Corner 01-17-2007, 05:35 PM
Replies: 6
Views: 2,347
Posted By stella
Cheers those are the answers I was looking for....

Cheers those are the answers I was looking for. What does CAL stand for though? Also, is the number next to the key in 'license management' the number of licenses. I see 50, 10, 20 etc so are the...
Forum: BES Admin Corner 01-17-2007, 03:56 PM
Replies: 6
Views: 2,347
Posted By stella
Nearly forgot to mention it is 4.1 Bes

Nearly forgot to mention it is 4.1 Bes
Forum: BES Admin Corner 01-17-2007, 03:46 PM
Replies: 6
Views: 2,347
Posted By stella
Bes license

Hi

Just wanted to ask a quick question. I am new to the administration of the Bes. Are there 2 different licenses, one for the Bes and one for the users? What I mean to ask is that does there need...
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